Cancellation Policy

If the Client must cancel a coaching appointment, the Client will communicate to the Coach, via phone or e-mail, a minimum of 48 hours prior to the scheduled call. Cancellations less than 48 hours will be subject to loss of payment/session unless otherwise agreed to by the Coach. Every reasonable effort to reschedule within the same week will be made by both the Client and the Coach, and all cancelled appointments must be rescheduled within a 1 week timeframe. If the Coach must cancel a coaching session the coach will provide notice to the Client a minimum of 24 hours before the scheduled call, if at all possible. Both parties will communicate in reasonable advance about any professional obligations or personal plans that would create scheduling changes. All sessions must be completed within a 14-week period from the start of the first session.